Terms and Conditions

Return Policy

Experience art in your space: 14 day money back guarantee


With all online orders, you will experience art without taking any risks: you can cancel your order for any reason, or even return acquired work(s) within two weeks of delivery for a full refund of the purchase price. Shipping charges, however, cannot be refunded. Frames of a different color than the artist’s stated preference are non-returnable, as are the prints within these frames. The return option is limited to 2 pieces of artwork per customer per calendar quarter. Due to their fragile nature and the immense risk of damages, unframed and non-mounted photo prints are not suitable for return and are therefore excluded from the return option. The same applies to framed and unframed large format photo prints with a length of more than 79 inches. If you return the works in damaged condition, you will be required to provide compensation of equivalent worth. Regarding mountings and frames, any scratches, spots and breaks have to be considered a total loss. For the sake of protection, goods should only be returned in their original shipping packaging, using all the protective materials. Please call our Hotline beforehand and completely fill out the return slip included in the shipment. In the case of a delivery error, LUMAS covers shipping and insurance; in all other cases, the customer assumes these costs.

Order Policy


An order through this website constitutes an offer to make a purchase. Your payment may be processed and you may receive a confirmation e-mail, but your order has only actually been accepted if and when goods are shipped; LUMAS is free to refund a processed payment and cancel an order without giving a reason.

All orders are fulfilled and shipped from Germany. Customers must inspect delivered goods immediately upon receipt, before signing the delivery confirmation from the carrier. Should the delivered goods be obviously damaged, and the damages are discovered only after signing for the delivery, customers have a period of 5 days to report the damages. If customers neglect to report damaged goods within this period, the right to return or exchange the purchased items is no longer valid. All orders to be governed by, and construed in accordance with, the laws of Germany. Sole place of jurisdiction is Berlin, Germany.

Privacy Policy


LUMAS (a trading name of Avenso GmbH) has created this privacy statement in order to demonstrate our commitment to privacy to our customers and users of this website. This Privacy Policy governs the manner in which LUMAS uses, maintains and discloses information collected from its customers and users of its website.

Privacy


LUMAS is committed to developing long-lasting relationships based on trust. In furtherance of this goal, LUMAS will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not intended for children under 18 years of age.

Information we collect


LUMAS may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.

The data we collect is information that identifies you personally, such as:
· Your name
· E-mail address
· Postal address
· Telephone and fax numbers
· Credit card information
· Other billing information

LUMAS may also collect information about how users access the website through the use of cookies, using a tracking ID that is unique to each user.

What are Cookies?


A cookie is a piece of data stored on the user's computer that is tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by LUMAS to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by LUMAS to store whether, for example, you want your password remembered or not, as well as other information. Cookies used on the LUMAS website do not contain identifying personal information.

Log Files


Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movement in aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to identifying personal information.

How we use this information


LUMAS may use the identifying personal information it collects to contact customers regarding products and services offered by LUMAS and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts. LUMAS will not in any way share this information with a third party, either for free or by selling it, unless you specifically authorize such disclosures.

Disclosure of Information


LUMAS may also disclose aggregate, anonymous data (based on information collected from users) to investors and potential partners. In such cases, only statistical information will be disclosed and identifying personal information will be kept strictly confidential. In case LUMAS is sold, the information collected from users may be transferred to the new owners.

LUMAS may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by LUMAS from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as LUMAS, and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Special Offers and Promotions


Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, LUMAS gives them the opportunity to opt out of receiving these types of communications.

Legal Disclaimer


Though we make every effort to preserve your privacy, we may need to disclose personal information when required to do so by law, if we have a good-faith belief that such action is necessary and required to comply with: a current judicial proceeding, a court order, subpoena or other legal process served on LUMAS.

The LUMAS website contains links to other sites. Please be aware that LUMAS is not responsible for the privacy practices of these other sites. We encourage you to read the privacy statements of each and every website that collects personal information pertaining to your identity. The LUMAS Privacy Policy, as described herein, applies solely to information collected by LUMAS.

LUMAS disclaims any responsibility for misrepresentation due to typographical errors.

Maintenance of Information


The information provided to LUMAS is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by LUMAS. LUMAS employs industry-standard security measures to protect the confidentiality of this information. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to your transmission of it to LUMAS.

Your Responsibility


You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, but even when using your personal computer in your home.

Questions


Any questions concerning this Privacy Policy may be directed by e-mail to moc.samul(ta)ofni.

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